Return & Refund Policy

At Kashmir Kutir, we take great care in ensuring that every product is packed and delivered thoughtfully.

Due to the nature of our products, we currently do not accept returns or exchanges once an order has been delivered.

When to Contact Us

However, if you receive:

A damaged product
A leaking product
A wrong item
An incomplete order

Please contact us within 24 hours of delivery with clear photos/videos of the issue.

Our Resolution

After verification, we will do our best to provide a suitable resolution, which may include:

Replacement
Store credit
Partial/Full refund (if applicable)

Non-Returnable Items

Opened or used products
Products damaged due to misuse
Orders reported after 24 hours of delivery

Refund Timelines

Approved refunds, if applicable, will be processed to the original payment method within 5–7 business days.